Language Solutions for Property & Casualty Insurance

Increase Acquisition and Retention Accelerate Claims Resolution Enhance Agent Productivity Elevate Customer Service Fulfill Compliance Obligations

Millions of policyholders are better served in a language other than English. With claims complexity rising, is your language services provider scale-ready?

PGLS provides interpreting, translation, and localization solutions to help insurance providers strengthen relationships with multilingual policyholders.

Our expert linguists help insurers communicate efficiently to meet productivity and customer satisfaction goals. Enjoy faster connections to phone interpreters, high-quality translations, access to industry-leading language training, and unmatched customer service.

How Large is the LEP Policyholder Market?

Often overlooked and underserved, the LEP policyholder landscape offers significant opportunities for customer acquisition—if paired with a comprehensive language access plan.

americans identify as limited english proficient (lep)

0 M

of lep households are homeowners

0 %

lep americans drive themselves to work

0 M

of LEP commuters are Spanish speakers

0 %

Mapping the Multilingual Insurance Customer Journey

Step 1: Awareness

Signal multilingual inclusion
• Localized brand marketing

Step 2: Consideration

Affirm your commitment to the distinct needs of multilingual policyholders
• Translated website, email, and campaign assets
• Multilingual conversational AI
• Language training and eLearning for agents

Step 3: Acquisition

Close the deal with a streamlined customer experience
• Translated customer communications, account management portal, and payment system
• Translated policy content, forms, and terms and conditions

Step 4: Retention

Ensure post-acquisition resources fulfill customer needs and expectations
• Translated policy renewal notices
• Interpreter support for speedy and accurate claims resolution
• Accessible multilingual customer service
• Video interpreter support for field adjusters
• Certified translations for court cases

Step 1: Awareness

Signal multilingual inclusion
• Localized brand marketing

Step 2: Consideration

Step 3: Acquisition

Step 4: Retention

Step 1: Awareness

Signal multilingual inclusion
• Localized brand marketing

Step 2: Consideration

Step 3: Acquisition

Step 4: Retention

Why Choose PGLS?

Strategic Language Access Planning: Acquire and Retain More Customers

Beyond compliance, consider the ways a multilingual customer strategy can propel your business forward.

• Acquire and retain more customers from the growing multilingual market.
• Gain expertise to design and execute a compliant language access plan that aligns with business development goals.
• Increase customer satisfaction with inclusive communication across the customer journey.

Increasing Efficiency: Make Every Minute Count

With margins under a microscope, choose a language services provider with a commitment to productivity and efficiency.

• Increase agent productivity and first call resolution with streamlined processes for language access.
• Speed up the resolution of complex claims with video interpretation services for field adjusters and rush services.
• Leverage LLM-powered, linguist-supervised translations that expedite production.
• Measure agent performance with automated invoice tracking.

Commitment to Excellence: PGLS Linguists Are Ready to Help

Your success is our success. With PGLS, gain access to comprehensive language solutions with unmatched customer support.

• Enjoy faster connection times to vetted interpreters with insurance industry expertise.
• Gain precision when communicating with multilingual customers when it matters most.
• Increase claims and customer service agent performance with engaging eLearning and language training resources.

Industry-Leading Language Solutions for Property and Casualty Insurance

PGLS partners with leading insurers to attract, nurture, convert, and retain multilingual policyholders. Contact us today to discuss a custom solution for your business.

Certified Translations

Phone &Video Interpreting

eLearning & Language Training