Language Solutions for Energy

Ensure Language Access Achieve Compliance Increase Brand Loyalty Stay Competitive Boost Agent Productivity Delight Your Customers

Energy and utility companies rely on quality customer service. Partner with PGLS to ensure language is not a barrier to great customer service for your multilingual customers.

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PGLS provides high-quality and accessible translation and interpreting solutions for energy and utility companies in over 200 languages and regional varieties.

PGLS provides cost-effective language solutions that help energy and utility companies comply with language access requirements while maximizing opportunities for engagement with their multilingual customer base. Rely on our linguists to provide accurate and reliable translation and interpreting services, and leverage our team of expert project managers to easily integrate our solutions into your workflows. Partner with PGLS today to empower your multilingual communities and connect with your diverse constituency.

of utility companies have customers that are not native english speakers
0 %
see multilingual customer support as an important competitive differentiator
0 %
say offering multilingual customer support increases customer satisfaction
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Connect with Your Multilingual Customers

Translation Services for Utilities

Energy and utility companies manage a variety of documentation, including marketing materials, legal documents, surveys, manuals, and more. With our team’s linguist and cultural expertise, your multilingual customers will have full access to crucial information:

  • Marketing materials (Flyers, Newsletters, Web Content)
  • User & Maintenance Manuals
  • Exploration & Reservoir Surveys
  • Health & Safety Guidelines
  • Material Safety Data Sheets (MSDS)
  • Upstream & Downstream Documentation 
  • Outage Alerts & Updates
Translation Services for Energy and Utilities
Interpreting Services for Energy and Utilities

Interpreting Services for Utilities

Ensuring clear and accurate communication during crucial customer touch points is paramount. Whether your customers require information about billing, outages, or energy plans, integrate our interpreting solutions so your customer service team can communicate with your multilingual customers when it matters most.

We offer:

  • Over-the-Phone Interpreting (OPI)
  • Video Remote Interpreting (VRI)
  • Onsite Interpreting (OSI)

Get Your Language Access Guide

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Empower Your Multilingual Communities.

With many years of specialized experience in the energy sector, PGLS offers the language solutions you need to increase the collection of receivables, comply with privacy and security regulations, increase the productivity of customer service agents, boost customer satisfaction scores, improve contact center efficiency, and increase customer loyalty. Schedule a consultation with our language experts today to get started.

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