Client Story: Greenbrook TMS
Industry: Healthcare
Elevating Patient Access with Medical Interpretation
With 69 million U.S. residents speaking a Language Other Than English (LOTE), representing an increase of 12% over the last decade, healthcare patient populations are evolving rapidly. To this end, when language barriers get in the way, patients may struggle to understand their treatment options and feel confident in their care. Professional interpretation services help to bridge these gaps, all while improving health outcomes and regulatory compliance. For specialized treatments, clear explanations matter even more, as accurate interpretation services help patients navigate complex procedures.
Challenge
Greenbrook TMS, a healthcare organization providing Transcranial Magnetic Stimulation (TMS) therapy, needed to support a Bosnian-speaking patient during a consultation in St. Louis, Missouri. To maintain its commitment to patient-centered care, the organization sought a skilled medical interpreter who could provide technical accuracy and a compassionate demeanor, and ultimately help the patient understand their treatment options.
Solution
PGLS assigned a professional medical interpreter with extensive experience in healthcare terminology and a background in patient-facing interactions. Their ability to communicate complex medical information with clarity and empathy supported the Greenbrook TMS team in providing an inclusive experience.
Results
With expert interpretation services from PGLS, Greenbrook TMS delivered the same standard of care an English-speaking patient would receive during a consultation. The organization made language access an essential priority, which reinforced its commitment to health equity and patient engagement. Greenbrook TMS’s partnership with PGLS demonstrates how organizations that integrate scalable, professional interpretation services are best positioned to provide the highest standard of care.