Interpreting Solutions
PGLS offers a broad range of on-site and remote interpreting services. From healthcare to utilities to government services, our interpreters bridge the language gap when it is needed most.
Our services support compliance with the Affordable Care Act, Civil Rights Act, Americans with Disabilities Act, Rehabilitation Act, and Individuals with Disabilities Education Act. Our interpreting services are a simple, reliable, and cost-effective solution to meet both spoken and sign language interpretation needs.
Interpreting Solutions
Our interpreters can help you communicate effectively in over 200 languages. Streamline requests with our user-friendly technology to connect with a qualified interpreter at any time.
Over-the-Phone Interpreting
Facilitate real-time language support with PGLS’s Over-the-Phone Interpreting (OPI) solutions. A qualified PGLS interpreter will be added to your call within seconds to help you communicate with limited English speakers.
Video Remote Interpreting
Decrease costs and increase efficiency with our Video Remote Interpreting (VRI) solutions. Guarantee language access at all times without having to preschedule or rely on local onsite interpreters.
On-Site Interpreting
There are times when an on-site interpreter is needed to deliver quality live interpretation. PGLS arranges highly trained professional interpreters to suit all of your needs, regardless of geographical location.
Mobile App
With our mobile app, quality interpretation is literally at your fingertips. Choose the language you need an interpreter for, choose audio or video, and within seconds, you will be connected to a qualified interpreter to bridge the communication gap.
Quality Control
INTERPRETER VETTING
At PGLS, we focus on preventive action and process to verify and ensure services are delivered at the highest standards. For interpreting, this means we work closely with our Vendor Management team to onboard interpreters that meet our strict requirements. All PGLS interpreters must have at least 2 years of experience in the field, hold relevant certifications, and they must meet our technological requirements to ensure smooth and clear communication.
PRE-IMPLEMENTATION
Our robust discovery process ensures that PGLS implementation teams are equipped with comprehensive client requirements and have established multiple touch points before, during and after implementation to make sure that your project is a success. These preliminary discussions with all stakeholders happen early so you understand what is available to you.
POST-IMPLEMENTATION
Once your service is live, PGLS ensures the service you receive meets your standards. To ensure quality, we employ the following:
- Interpreter Monitoring
- Randomized Test Calls
- Review of Recorded Calls
- Language Leads Monitoring
- Interpreter Feedback & Reflective Practice
Technology Infrastructure
Our virtual interpreting platform is managed through cloud-based, highly scalable data centers. The application is designed and managed in alignment with the best security practices and IT security standards as well as industry-specific standards such as HIPAA and Cloud Security Alliance.
Industry Expertise for Interpretation
consumer goods
Localization Solutions to Expand Market Reach & Drive Global Growth
education
Unlock the Potential of Your English Learner (EL) Student Population
healthcare
Close the Care Gap for Your Limited English Proficient (LEP) Patients
life sciences
Gain Trial Participants’ Trust and Advance Drug Development
manufacturing
Elevate and Safeguard Your Global Manufacturing Operations
When Language Matters, PGLS Delivers.
PGLS has become the preferred language partner for organizations around the world, including government, healthcare, education, energy, consumer goods, life sciences, legal, manufacturing, technology, and non-profit organizations. Our language solutions teams are fully committed to providing excellent service and high-quality results.
Interpreting Resources
