Interpreting Solutions

PGLS offers a broad range of on-site and remote interpreting services. From healthcare to utilities to government services, our interpreters bridge the language gap when it is needed most.

Our services support compliance with the Affordable Care Act, Civil Rights Act, Americans with Disabilities Act, Rehabilitation Act, and Individuals with Disabilities Education Act. Our interpreting services are a simple, reliable, and cost-effective solution to meet both spoken and sign language interpretation needs.

Interpreting Solutions

Our interpreters can help you communicate effectively in over 200 languages. Streamline requests with our user-friendly technology to connect with a qualified interpreter at any time.

Over-the-Phone Interpreting

Facilitate real-time language support with PGLS’s Over-the-Phone Interpreting (OPI) solutions. A qualified PGLS interpreter will be added to your call within seconds to help you communicate with limited English speakers.

Video Remote Interpreting

Decrease costs and increase efficiency with our Video Remote Interpreting (VRI) solutions. Guarantee language access at all times without having to preschedule or rely on local onsite interpreters.

On-Site Interpreting

There are times when an on-site interpreter is needed to deliver quality live interpretation. PGLS arranges highly trained professional interpreters to suit all of your needs, regardless of geographical location.

Mobile App

With our mobile app, quality interpretation is literally at your fingertips. Choose the language you need an interpreter for, choose audio or video, and within seconds, you will be connected to a qualified interpreter to bridge the communication gap.

“PGLS’s Over-the-Phone Interpreting solutions have really helped us communicate with applicants and associates. PGLS has been a great resource.”

"My Spanish interpreter was amazing! They were so great and efficient and really put everyone at ease. They were so inviting, warm, and calm that I think we all were put at ease just from her presence. She also was able to understand everyone clearly and was so adaptive."

"I wanted to reach out and let everyone know that we were able to successfully complete a consultation for a patient in need of Bosnian interpreter yesterday. The interpreter made the process seamless. They were very professional and helped the patient feel comfortable. I look forward to our continued collaboration with the team at PGLS! "

Quality Control

INTERPRETER VETTING

At PGLS, we focus on preventive action and process to verify and ensure services are delivered at the highest standards. For interpreting, this means we work closely with our Vendor Management team to onboard interpreters that meet our strict requirements. All PGLS interpreters must have at least 2 years of experience in the field, hold relevant certifications, and they must meet our technological requirements to ensure smooth and clear communication.

PRE-IMPLEMENTATION

Our robust discovery process ensures that PGLS implementation teams are equipped with comprehensive client requirements and have established multiple touch points before, during and after implementation to make sure that your project is a success. These preliminary discussions with all stakeholders happen early so you understand what is available to you.

POST-IMPLEMENTATION

Once your service is live, PGLS ensures the service you receive meets your standards. To ensure quality, we employ the following:

Interpreter Monitoring
Randomized Test Calls
Review of Recorded Calls
Language Leads Monitoring
Interpreter Feedback & Reflective Practice

Client-Centric Interpreting

Meg Ruthenburg, Senior Director of Interpreting Services

With over 20 years of experience in the language services industry, Meg has dedicated her career to improving processes, services and products for Language Service Providers and their clients. From language training to translation, and from localization to interpretation, Meg has worked for various organizations in the language service industry to drive growth and deliver quality service to her clients. Meg joined PGLS in 2022 to bring her expertise and experience to the interpreting department.

Play Video about Meg Ruthenburg - Senior Director of Interpretation Services at PGLS

Technology Infrastructure

Our virtual interpreting platform is managed through cloud-based, highly scalable data centers. The application is designed and managed in alignment with the best security practices and IT security standards as well as industry-specific standards such as HIPAA and Cloud Security Alliance.

Industry Expertise for Interpretation

Government

Serve, Engage, and Empower Your Multilingual Communities

Healthcare

Close the Care Gap for Your Limited English Proficient (LEP) Patients

Education

Unlock the Potential of Your English Learner (EL) Student Population

energy

Empower and Connect with Your Multilingual Communities

consumer goods

Localization Solutions to Expand Market Reach & Drive Global Growth.

life sciences

Gain Trial Participants’ Trust and Advance Drug Development

legal

Advocate for the Rights of Your Multilingual Clients

Manufacturing

Elevate and Safeguard Your Global Manufacturing Operations

technology

Grow, Maximize, and Innovate Your Business Globally

When Language Matters, PGLS Delivers.

PGLS has become the preferred language partner for organizations around the world, including government, healthcare, education, energy, consumer goods, life sciences, legal, manufacturing, technology, and non-profit organizations. Our language solutions teams are fully committed to providing excellent service and high-quality results.