Over-the-Phone Interpreting (OPI)
Over-the-Phone Interpreting (OPI), also referred to as phone interpreting or audio interpreting, allows individuals speaking different languages to communicate via a three-way phone or audio call. In situations where face-to-face interpreters may not be readily available, OPI offers a quick and cost-effective alternative.
Whether you’re looking to integrate our OPI solutions over-the-phone or via the internet, we can connect you to a qualified PGLS interpreter within seconds to help you communicate with your multilingual stakeholders. Facilitate real-time language access with PGLS’s OPI solutions.
Quality Interpreters
Our QA team ensures our OPI services are delivered at the highest standards
200+ Languages
We offers OPI services in over 200 languages and regional varieties
Quick Response Times
Connect with a qualified PGLS interpreter in as little as 15 seconds
24/7 Availability
We offer round-the-clock OPI services to accommodate various time zones
Multi-Device Access
Our OPI solutions are available via phone line, browser, tablet, and smartphone
Customized Set-Up
Speed dials, IVR menus,... We can set up the most convenient workflow for your team
Language Access At Your Fingertips
With the PGLS interpreting app, a qualified phone interpreter is just a few taps away.
Benefits of Over-the-Phone Interpreting
OPI can be integrated into existing call channels so that clients can access interpretation services without navigating a separate system or undergoing additional steps. Instead, they can request interpretation assistance during a regular phone call, and the interpreter can join the conversation seamlessly.
OPI services are available at all times, which is especially helpful in emergencies or industries with unconventional working hours. Furthermore, managing time zones can be challenging when dealing with international clients. OPI offers the convenience of round-the-clock interpreting services that accommodate various schedules and time zones.
OPI services are billed per minute, unlike traditional face-to-face interpretation which may include additional expenses such as travel and accommodation costs. With telephone interpreting, you only pay for the duration of the call, making it a more cost-effective option.
Whether handling occasional requests for interpretation or managing high call volumes during peak times, OPI services can adapt to fluctuating demand and serve diverse linguistic communities effectively.
Get in Touch
Schedule a consultation with one of our interpreting experts for a demo of our OPI capabilities, or to learn more about how our OPI solutions can be integrated into your organization’s workflows.